Error Opening A File After Purchase?

The .Zip file(s) you download from MyDigitalForest, need to be extracted (uncompressed). The archiver tool may be different depending on whether you are using a Windows or Mac.

If your downloaded file(s) cannot be extracted, appear to be ‘corrupt’ or you receive an error message this could occur for a variety of reasons. There may be an issue with the file(s), the file(s) may have not completely downloaded or the archiver tool may not be working correctly.

Troubleshooting

• Redownload this software using an alternate web browser and / or computer.
• Read the item description. Check you are using the correct program to open the file(s).
• Check you have purchased the correct file type.
• Open the file using the operating system’s (Windows or Mac) built in archiver tool.